Unpacking Online Incidents with User Journey

The impact of a harmful online incident on a student’s wellbeing can be significant, so it's important schools have solutions in place to help prevent harm and effectively manage online safety incidents.

The User Journey feature in Linewize’s School Manager enables your school to thoroughly investigate potentially risky or inappropriate online student behaviour, as part of your incident management process.


SM User Journey - Unpacking online incidents

Investigating and understanding online incidents

User Journey provides your school with the ability to confidently unpack risk indicators associated with a student’s online behaviour. This is achieved by providing an aggregated history of a student’s online activities, including the opening of websites and applications, searching and streaming of videos, and any potentially risky or unsafe online behaviour.

Related Blog: Managing student wellbeing online

The concise snapshot of a student’s online activity enables staff to monitor their students' digital behaviour, fully investigate online incidents and provide timely and informed conversations to ensure student wellbeing and safety.

A User Journey Report can be exported to either a PDF or CSV file and uploaded to your school’s Student Management System, or shared with school leaders, parents, families or whānau, as necessary.

When an incident has been
identified, what happens next?


Managing online incidents at your school

Wellbeing and pastoral care interventions are best underpinned by school policy and procedures. To support schools, we’ve put together best practice guidance around online incident management and record-keeping, to use in conjunction with our technology solutions.

Related Webinar: How Schools Can Manage Online Incidents & Minimise Student Harm


Want to better understand how User Journey can help positively guide your students online? Speak with our education experts. 

Already a Linewize customer? Check out our User Journey Report Guide or get in touch with our Customer Success Team to learn more.

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Topics: digital wellbeing, School Manager, incident management, online incidents

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